PRIVACY POLICY
SUPERKIRANA COMMUNITY EMPOWERMENT
Operated by Mathills Private Limited
Effective Date: 15 June 2026
At SuperKirana Community Empowerment (“SuperKirana”, “Company”, “We”, “Us”, or “Our”), we are committed to protecting the privacy and personal information of our website visitors, franchise applicants, business partners, vendors, customers, and community members.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website, mobile applications, social media platforms, franchise programs, training platforms, or any other services provided by SuperKirana.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Business Address
- GST Number
- PAN Number
- Aadhaar Number (where legally required)
- Business Registration Documents
- Store Photographs
- Bank Account Details (where applicable)
Business Information
We may collect business-related information, including:
- Store Size
- Store Location
- Monthly Sales
- Product Categories
- Investment Capacity
- Franchise Application Information
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Geographic Location
- Referral Sources
- Website Usage Statistics
Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools to:
- Improve website performance
- Understand visitor behavior
- Deliver personalized experiences
- Measure advertising effectiveness
- Improve lead generation campaigns
You may disable cookies through your browser settings.
2. How We Use Your Information
Franchise Development
- We use information to:
- Evaluate franchise applications
- Conduct site feasibility assessments
- Process onboarding requests
- Verify applicant credentials
Customer Support
We use information to:
- Respond to inquiries
- Provide assistance and guidance
- Resolve complaints
Business Operations
We use information to:
- Manage franchise relationships
- Process payments and invoices
- Conduct training and support activities
Marketing and Communications
We may:
- Share promotional offers
- Send newsletters
- Conduct surveys
- Inform users about new services
Legal Compliance
We may use information to:
- Meet statutory requirements
- Prevent fraud
- Protect legal rights
- Maintain business records
3. WhatsApp, SMS & Phone Communications
By submitting your contact details through our website, landing pages, advertisements, forms, social media campaigns, or offline activities, you authorize SuperKirana to contact you through:
- Phone Calls
- WhatsApp Messages
- SMS
- Email Communications
This authorization remains valid until you request to unsubscribe.
4. Information Sharing
SuperKirana does not sell personal information.
Internal Teams
Information may be shared with authorized employees involved in:
- Sales
- Operations
- Marketing
- Franchise Support
- Accounts
Service Providers
We may share information with trusted partners including:
- CRM Providers
- Cloud Hosting Services
- Payment Processors
- Marketing Agencies
- Training Partners
Legal Authorities
Information may be disclosed where required by law, regulation, court order, or government request.
All third parties receiving information are required to maintain confidentiality.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- Unauthorized Access
- Data Theft
- Misuse
- Loss
- Disclosure
- Alteration
While we strive to protect your data, no internet-based system can guarantee absolute security.
6. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Meet legal requirements
- Resolve disputes
- Enforce agreements
Information may be retained after project completion where required by law or business necessity.
7. Your Rights
Subject to applicable laws, you may request:
Access
To know what information we hold about you.
Correction
To update inaccurate or incomplete information.
Deletion
To request deletion of personal information where legally permissible.
Withdrawal of Consent
To withdraw consent for marketing communications.
Requests may be submitted through the contact information provided below.
8. Children’s Privacy
SuperKirana services are intended for individuals above 18 years of age.
We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party websites.
SuperKirana is not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of such websites independently.
10. Digital Personal Data Protection Act (DPDP) Compliance
SuperKirana endeavors to comply with the provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws of India.
Personal information shall be processed:
- For lawful purposes
- With consent where required
- In a fair and transparent manner
- With appropriate safeguards
11. Changes to This Policy
SuperKirana reserves the right to modify this Privacy Policy at any time.
Changes will become effective immediately upon publication on the official website.
Users are encouraged to periodically review this page.
12. Contact Information
SuperKirana Community Empowerment
Mathills Private Limited
Website: www.superkirana.in
Email: info@superkirana.in
Email: ceo@superkirana.in
Phone: +91 94227799897
Phone: +91 9217576941
Registered Office
B1/H3, Mohan Co-Operative
South Delhi
Delhi – India 110044